i was helping coordinate interviews when my manager generated several email templates for candidates. one welcomed successful applicants and one politely declined
he clicked the wrong file and sent a glowing offer-style message to someone we'd already decided not to hire. the applicant immediately began asking about onboarding and start dates
we had to call and explain the mistake honestly instead of sending another vague automated email. it was embarrassing and unfair to someone who had invested time in the process
our team introduced a review step for sensitive messages. i now call that checklist 'the expensive lesson in clicking the right attachment'
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