management introduced an always-on assistant to answer customer questions outside business hours. the pitch emphasized that software doesn't need sleep
then my manager asked me to monitor errors and respond to escalations every night. i pointed out that while software can keep running, the people supervising it still need schedules and boundaries
we designed an escalation policy, limited which tasks could run unattended, and arranged proper coverage for the cases requiring a person
the assistant continues operating after hours. i continue sleeping after hours, which is the more important technological achievement
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