← LIVE FEED
JUST IN • All Content from Business Insider

I'm Gen Z, and most of my coworkers are baby boomers. I didn't expect to want to work more like them.

SHARE THIS STORYPLUS UNLOCKS FAVORITES READ LATER AND SOURCE CONTROL

Working with an older generation has shown me that I want to be more like them. Madeline Marriott I'm 24, and for the past two years, I've worked in a bookstore with baby boomers. Immediately, I noticed our differences, like our gap in skill when it comes to technology. I've learned to appreciate their habits, like working slowly and focusing on customer relationships. On one of my days off, I was sitting at a coffee shop when my phone buzzed with a message from a coworker. "Tech issue here, any chance you can stop by?" they asked. I've never been much of a computer whiz, but at the independent bookstore where I've worked for two years, I'm the go-to for technology problems among the staff. Granted, that's because at 24, I'm the youngest employee by just about 30 years, with some of them easily passing as my grandmother. On this particular day, a column of the spreadsheet we use to track coming releases had shifted, throwing the whole operation into disarray. All I had to do was right-click a few times, copy a few cells, and then I was on my way, hailed as a hero. At first, I felt mostly confusion and a little bit of awe. How was this business functioning successfully with so little focus on technology? But now, working with my baby boomer colleagues has changed my perspective on generational differences. Our workplace differences were noticeable immediately My coworkers typically handle the analog tasks, whereas I take care of any digital needs. Madeline Marriott Typically, when I arrive for each shift, there's a list of techy tasks from the prior days left for me: creating flyers for book clubs, adding to our online list of new arrivals, and formatting our recommendation sheets with the proper fonts. My coworkers would typically rather tackle the analog tasks, which is fine with me — I'm happy to copy and paste while they reorganize shelves, sweep floors, and count coins. For a long time, I considered most of the older generation's tech problems to be a conscious resistance to society's changing — and I get it, I would resist, too, if someone told me that after decades of functioning one way, I'd have to learn something entirely new to keep up. The truth of it, though, is that I've come to understand that achieving computer proficiency is more like learning a language than acquiring a simple skill. It's easy for me, because at 24, I'm a native speaker, but I have a new appreciation for just how difficult it would be to adapt. When I attempt to give my coworkers rudimentary tech lessons, I don't just keep reminding them of keyboard shortcuts. Instead, it's become more effective to simply explain the concept's meaning and then see if they can apply it. Although they might still leave some of the larger digital tasks to me, they now seem to be able to work through smaller problems as they pop up. I didn't expect their habits at work to become my own Working in a bookstore with baby-boomer colleagues has taught me to enjoy the slowness. Madeline Marriott This job is far from the first time I've fallen in with a group of older women, as I spent most of my childhood afternoons trailing behind either one of my grandmothers, picking up their turns of phrase, their tastes in music, and their penchants for hot tea. So, when I started working at the bookstore, I expected to get along with them, but I naively did not expect to learn so many lessons from their work style. In a workforce that prizes efficiency, this independent bookstore is a place of intentional slowness. Throughout my education and entry into the working world, I tried to stand out by doing everything, everywhere, all the time. The bookstore is not like that. Sure, there are tasks to be done and timetables to follow. Nevertheless, the store thrives on dawdling, on giving full attention to one thing, on getting to know people's quirks, on asking questions and listening to the answers — all things my baby-boomer colleagues excel at. When a customer walks through the doors, I'm always amazed at how my colleagues work. They can remember what this person bought last time they were in, if they usually shop for their grandchildren, and the trip they're planning in the spring. It's not because they have especially impressive memories, but because they dedicate all their energy to helping customers and treat giving recommendations with the reverence they deserve. My coworkers have shown me that in our field, the focus should be on connection, not simply convenience. It's not always a race, but my colleagues still win each time. Read the original article on Business Insider

READ ORIGINAL REPORT ↗
THIS JUST HAPPENED PACKAGES THE WORLD INTO A FAST LIVE FEED SOURCE REPORTING STAYS ONE CLICK AWAY
RELATED POSTSMORE TECH
01
TECH • Engadget - Technology News & Expert Reviews

How to improve sound quality on your Android phone during calls

02
TECH • Engadget - Technology News & Expert Reviews

Bose's throwback to wired earbuds add much-needed ANC

03
TECH • Variety

TikTok Star Chris Olsen on His Memoir Helping Young People Struggling With Substance Abuse Issues Feel ‘Less Alone’

04
TECH • Engadget - Technology News & Expert Reviews

Affordable alternatives to Apple's AirPods Pro

05
TECH • TechCrunch

Anthropic, Gamma, and Clay share what happens when enterprises actually deploy AI at TechCrunch Disrupt 2026

TECH
06
TECH • TechCrunch

Physical AI chip developer SiMa.ai hits $1.45B valuation

TECH
07
TECH • TechCrunch

Mavi bets on the AI boom creating demand for a new kind of accountant

TECH
08
TECH • Engadget - Technology News & Expert Reviews

Sony is skipping CES in 2027 as it focuses more on entertainment